This role involves participating in the Product Development Life Cycle (PDLC) to ensure rapid time-to-market for Safaricom's products and services. The core responsibility is managing and enhancing the Convergent Charging System (CCS) and billing platforms. The engineer will translate business and customer requirements into actionable technology requirements, maintain platform stability, and drive efficiency through automation and emerging technologies.
Key Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- Participate in Product Development Life Cycle activities while achieving faster time to market.
- Translate business and customer requirements into technology requirements to meet current and future business needs.
- Operation and maintenance of CCS and billing platforms.
- Review and contribute to the test cases and optimal designs for existing and new services.
- Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption.
- Participate in deployment and quality assurance through execution of Unit testing, SITs and supporting the UATS of new products & services.
- Dedicated to delivering accurate, high-quality products & services and ensuring every customer issue is thoroughly resolved.
- Identify and resolve customer pain points related to charging and billing.
- Brings energy and passion to teamwork and cross-functional collaboration.
- Take part in initiatives to automate and digitize processes, improving efficiency and accuracy.
Qualifications and Experience
- A degree in IT, Computer Science, Telecommunication, or Electrical Engineering.
- 3 years working experience relevant to the role.
- Strong database skills including MySQL, PostgreSQL.
- Software development skills; Java or Python programming.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Must be a team player.
- Must be organized and detail oriented.
Added Advantages
- Experience of Huawei Convergent Billing System (CBS).
- Knowledge of GSM technologies.
- Knowledge of Machine learning, Robotic Process Automation and Cloud technologies.
- System analysis and design experience.
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