Call Centre Agents

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries, complaints, and requests in a timely manner
• Provide accurate information about products and services
• Resolve customer issues and escalate where necessary
• Capture and update customer information accurately in the system
• Meet individual and team performance targets (KPIs, SLAs, CSAT)
• Maintain a high level of professionalism and customer satisfaction at all times

Qualifications & Skills

• Minimum of a Degree from a reputable institution
• Not more than 2 years’ previous experience in call centre in financial industry
• Excellent communication skills (verbal and written)
• Strong listening, problem-solving, and interpersonal skills
• Ability to work in shifts and under pressure
• Computer literate with basic MS Office skills