Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management, and investment. We offer solutions to individuals and corporates underpinned by our core values: Respect, Integrity, Accountability, and Pushing beyond boundaries.
The Business Development Officer – Pensions role is crucial for driving sales growth and ensuring the pensions business realizes its annual budget. This involves extensive market engagement, client relationship management, proposal management, and strict adherence to internal and regulatory compliance standards.
Key Tasks and Responsibilities
Delivery of Sales Budget
- Ensure the set budget for pensions is realized for the year.
Market Intelligence
- Obtain market information in respect of Corporate and pensions business.
- Ensure market information is used for product improvement so that our product offering remains relevant and continues to meet customer expectations.
Proposals and Sales Management
- Ensure proposals are delivered within the agreed timelines.
- Follow up on the competitiveness of proposals sent out.
- Driving business and ensuring sustained growth, focusing on achieving/surpassing sales targets.
- Expanding business reach and proactively creating new sales leads/opportunities.
- Constantly interacting with prospects and maintaining cordial business relationships with key clients.
- Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations.
- Handling high-value sales, addressing minor details, and identifying areas of improvements in customer service.
- Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products.
- Managing an efficient sales cycle (sales pipeline) and value-based service cycle through use of deal pipelines to drive the following business goals:
- Identify Target customer.
- Meeting to determine needs.
- Client acquisition.
- Account Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc.
Reporting and Monitoring
- Ensure proper management of accurate, quality, and timely business reports.
- Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities.
- Delivery of analytics report to help guide/improve proposal conversion ratios.
- Performance reporting and tracking.
Risk Management, Internal Governance and Compliance
- Understanding and enforcing company policies and risk control measures in relation to handling of new clients.
- Escalate risks/control breaks to management when identified. Assist in management of those risk/control breaks.
- Compliance to all regulatory requirements and internal policies.
Skills and Competencies
- Good communication skills (written & oral).
- Good assessment, analytical, and problem-solving skills.
- Ability to interact at all levels/stakeholder management.
- Financial management & report writing skills.
- Proven planning, co-ordination, and time management skills.
- Business Awareness – Financial markets knowledge.
- Keen attention to detail.
Knowledge & Experience Required
- At least 2 years’ relevant experience.
- BA/BSc/HND qualification.
- Knowledge of regulatory and compliance requirements of the pensions markets.
- Technical Knowledge – product, process, and KYC/AML compliance requirements knowledge.
- Client Experience proficiency.
- Experience utilizing online platforms for sales and lead generation.
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