Business Development Officer

Purpose of the Job

This position is responsible for identifying and developing new business opportunities, building and maintaining relationships with clients, and implementing strategies to increase company revenue and market presence. The job holder will also be responsible for increasing the number of primary mortgage lenders accessing refinance services, driving product development to meet lender requirements, and fostering strong relationships within the industry.

Duties and Responsibilities

• Conduct market research to identify trends, new business opportunities, and the competitive landscape in the mortgage refinance sector.
• Analyze market trends to inform business strategies.
• Identify and engage with Primary Mortgage Lenders (PML) to promote mortgage refinance services.
• Build and maintain strong relationships with primary mortgage lenders to understand their needs and drive uptake of refinancing.
• Collaborate with internal teams to develop and tailor refinance products that meet the specific requirements of mortgage lenders.
• Develop and implement effective mortgage refinancing strategies to achieve business growth and targets, thus driving profitability.
• Provide regular reports on business development activities, market insights, and performance metrics.
• Establish and maintain relationships with clients, partners, and stakeholders.
• Prepare and deliver business proposals and presentations to potential PMLs.
• Negotiate and close business deals that promote sustained revenue.
• Provide regular updates to senior management on business development activities and progress.
• Ensure compliance with KMRC’s credit policies, regulatory requirements, and best practices in monitoring and control of the refinancing portfolio.

Key Results Areas

• Submission of accurate, timely, and relevant reports.
• Continuous process improvement of services through efficient working.
• Enforcement of relevant guidelines, rules, and regulations.
• Ensure customer satisfaction for services offered by the department.

Knowledge and Skills Required

• Bachelor's degree in Business, Finance, Marketing, or a Business-related field.
• Membership in a relevant professional body or its equivalent.
• Minimum three (3) years of experience in business development, sales, or a related role in a financial institution.
• Proven experience in relationship management within the mortgage or financial services industry.
• Strong understanding of mortgage refinance processes and products.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Must demonstrate high integrity and ethical practice.
• Must be a team player who is able to work cordially in teams.
• Must demonstrate ability to multitask and commitment to operational effectiveness.
• Ability to solve problems by applying relevant business knowledge.
• Flexibility and willingness to learn and work flexible hours to achieve goals.