The Business Development Executive is responsible for driving business growth by identifying and pursuing new business opportunities, particularly focusing on B2B solutions related to records and information management, digitization, and workflow automation across both public and private sectors. This role demands a proactive approach to sales, a commitment to achieving revenue targets, and maintaining strong client relationships.
Key Responsibilities
Business Growth & Sales
- Identify and pursue new business opportunities in both public and private sectors (e.g., government ministries, parastatals, banks, insurers, corporates).
- Develop and execute sector-specific sales strategies aligned to company goals.
- Prepare and deliver sales presentations, proposals, and solution demonstrations to clients.
- Achieve monthly, quarterly, and annual revenue targets across all service lines: physical records management, digitization, Electronic Document Management Systems (EDMS), and workflow automation.
- Manage and grow assigned accounts to ensure customer retention and up-selling of new services.
- Provide regular reporting and forecasting through CRM and weekly sales reviews.
Customer Relationship Management
- Build and maintain strong, long-term relationships with key decision-makers (CIOs, Records Managers, Procurement Heads, MDs, etc.).
- Conduct regular client reviews to understand evolving needs and ensure service satisfaction.
- Collaborate with operations and IT teams to ensure timely delivery of solutions and resolve client concerns proactively.
Market Intelligence & Prospecting
- Continuously research and track industry trends, government digitization initiatives, and competitor activities.
- Maintain an active pipeline of opportunities using CRM tools, ensuring accurate forecasting and reporting.
- Identify and participate in tenders, RFPs, and framework agreements in line with the company’s strategy.
Product & Solution Knowledge
- Maintain deep understanding of company offerings, including:
- Records and information management
- Document digitization and indexing
- Electronic Document Management Systems (EDMS)
- Workflow automation
- Cloud-based archival and retrieval solutions
- Work with technical teams to customize solutions to client needs.
Qualifications and Experience
- Degree in Business, Marketing, IT, or Records Management.
- Minimum 5 years’ experience in B2B solution selling — preferably in digitization, document management, ICT, or related services.
- Strong understanding of digital transformation, data management, and compliance frameworks.
- Excellent communication, presentation, and negotiation skills.
- Self-driven, target-oriented, and comfortable engaging senior-level stakeholders.
- Familiarity with public sector tendering processes is an added advantage.
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