Branch Manager – Supermarket

Core Duties and Responsibilities

• Provide full leadership and oversight of all branch operations to ensure smooth, efficient, and profitable performance.
• Drive achievement of sales targets through effective planning, execution, and continuous performance monitoring.
• Oversee daily store operations including customer service, merchandising, cash management, and stock control.
• Ensure proper inventory management, including stock ordering, rotation (FIFO), and prevention of losses or wastage.
• Identify underperforming, slow-moving, or obsolete stock and implement corrective action strategies.
• Supervise, train, and motivate staff to achieve high productivity and excellent customer service standards.
• Manage staff schedules, performance, discipline, and general welfare to maintain a strong team culture.
• Ensure compliance with company policies, health and safety standards, and all regulatory requirements.
• Conduct regular stock counts and reconcile variances to maintain accurate inventory records.
• Oversee procurement processes to ensure timely, cost-effective, and ethical sourcing of goods.
• Monitor financial performance, control branch expenses, and support preparation of operational budgets and reports.
• Analyze sales trends, customer behavior, and product performance to improve decision-making and profitability.
• Maintain high standards of store presentation, merchandising, and overall customer experience.
• Build strong relationships with suppliers, customers, and internal stakeholders.
• Ensure proper use of systems (e.g., SAGE or similar) for accurate reporting and stock management.

Job Specifications and Qualifications

• Bachelor’s Degree in Business Administration, Retail Management, or related field.
• Minimum of 3 years’ experience in retail or supermarket branch management.
• Experience in retail or supermarket environments is an added advantage.
• Strong knowledge of inventory control, procurement, and retail operations.
• Experience with SAGE or similar retail management systems is an added advantage.

Key Competencies

• Strong leadership and team management abilities
• Commercial awareness and sales-driven mindset
• Excellent analytical and problem-solving skills
• Strong organizational and decision-making skills
• High integrity and accountability
• Ability to work under pressure in a fast-paced retail environment
• Excellent communication and interpersonal skills
• Strong focus on customer service excellence

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.