The Branch Manager, Ngong, is responsible for driving branch performance against key performance standards agreed upon with the Head of Business Segment. This includes managing balance sheet growth (funded and non-funded lines), achieving sales growth and income contribution, effective cost performance, maintaining robust credit management, ensuring high employee satisfaction, enhancing customer experience, and managing operational risk and control. The role requires providing the right leadership to branch staff and fostering a high-performance culture at the branch level.
Key Responsibilities
- Prospect for new business from new and existing clients.
- Prepare call reports with recommendations and submit them for approval.
- Drive branch business performance by achieving growth in performance parameters.
- Monitor branch sales performance and portfolio growth to meet targets.
- Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
- Understand local business drivers impacting branch performance.
- Submit weekly activity reports including business acquired and customer issues.
- Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
- Manage collateral registration process and ensure timely securities perfection.
- Oversee excess drawings and loan arrears to maintain asset quality.
- Ensure branch service excellence through monitoring and resolution planning.
- Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.
Qualifications and Competencies
- Education: Bachelor’s Degree in a Social Science or related field.
- Professional Qualification: Membership to a relevant professional body.
- Experience: Over ten (10) years’ relevant experience with over three (3) years in management in a similar organization.
- Required Attributes:
- Strong leadership skills.
- Executive disposition.
- Demonstrate high levels of integrity.
- Excellent communication and interpersonal skills.
