The role of the Branch Manager, Diani, is critical for driving the branch's performance across all key indicators, as agreed with the Head of Business Segment. This position requires providing strong leadership to the branch staff and establishing a high-performance culture at the branch level.
Job Purpose
The job holder is primarily responsible for:
- Driving branch performance against key performance standards, including Balance sheet growth (funded and non-funded lines), sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience, and Operational risk & control management.
- Providing the right leadership to branch staff and inculcating a high-performance culture at branch level.
Key Responsibilities
- Prospect for new business from new and existing clients.
- Prepare call reports with recommendations and submit them for approval.
- Drive branch business performance by achieving growth in performance parameters.
- Monitor branch sales performance and portfolio growth to meet targets.
- Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
- Understand local business drivers impacting branch performance.
- Submit weekly activity reports including business acquired and customer issues.
- Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
- Manage collateral registration process and ensure timely securities perfection.
- Oversee excess drawings and loan arrears to maintain asset quality.
- Ensure branch service excellence through monitoring and resolution planning.
- Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.
Qualifications and Competencies
Education and Professional Requirements:
- Bachelor’s Degree in a Social Science or related field.
- Relevant professional qualification / Membership to a relevant professional body.
Work Experience Required:
- Over Ten (10) years’ relevant experience.
- Over Three (3) years in management in a similar organization.
Skills and Attributes:
- Strong leadership skills.
- Executive disposition.
- Demonstrate high levels of integrity.
- Excellent communication and interpersonal skills.
