This role involves serving as a Battery Swapping Executive responsible for charging and swapping batteries at the assigned stations. The primary goal is ensuring prompt and efficient service delivery while maintaining high standards of customer satisfaction. You will act as the frontline operator ensuring smooth station functionality and customer interaction.
Key Duties and Responsibilities
Provide satisfactory customer service at the assigned swapping station, completing battery swaps within 2 minutes.
Report customer escalations to the supervisor promptly for resolution.
Report to the supervisor on station visits and any issues related to batteries, chargers, or safety materials.
Provide daily reports to the supervisor before and after duty, including attendance, power consumption, and shift summaries.
Monitor and report on battery requirements based on increased swaps.
Conduct daily quality checks on the station.
Assist customers with using the app for swapping and provide necessary tech support.
Undertake additional responsibilities as required based on work requirements.
Qualifications, Experience, Skills, and Traits
KCSE/ Vocational technical training or a related field.
Previous experience in a customer service role is preferred.
Basic knowledge of electric vehicle charging systems is a plus.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Attention to detail and ability to follow instructions.
Willingness to work flexible hours.
How to Apply
Interested and qualified candidates should go to Flexi-Personnel on ats.flexi-personnel.com to apply via the following link:
