Kofa was established to re-engineer how people access green energy. We are on a mission to create an affordable, sustainable, and customer-driven electricity network.
The Battery Network Operations Analyst role is central to operating and overseeing Kofa’s Network Operations Centre (NOC), supporting 24/7 real-time network decision-making. This role focuses on monitoring and optimizing battery swap station performance, coordinating troubleshooting efforts, and ensuring the network remains seamless, safe, and reliable for customers while achieving commercial efficiency.
Key Responsibilities
Battery Network Operations Analyst
- Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift schedule) real-time network decision-making.
- Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
- Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
- Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.
Data-Driven Optimization
- Conduct advanced analysis to identify efficiency improvements and operational risks.
- Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
- Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.
Risk and Capacity Management
- Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
- Forecast and manage network demand, and recommend data-driven interventions.
- Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.
Customer-Centric Operations
- Ensure every interaction with Kofa’s network is seamless, safe, and reliable.
- Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
- Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.
Emergency Response Coordination
- Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.
Qualifications and Experience
Education
- Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Computer Science, Business Analytics or related quantitative field.
Experience
- 2+ years experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, banking, or equivalent.
- Demonstrated ability to make data-driven commercial decisions under pressure.
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