The Assistant Technician provides front-line customer support and technical assistance in transporting, installing, and demonstrating household electronic items such as TVs, fridges, cookers, microwaves, washing machines, and other appliances. The role ensures that customers receive safe delivery, proper mounting or setup, and a clear understanding of how to operate their purchased products.
The position involves working alongside the Technician and Driver to manage movement of electronic equipment, carry out basic installations, mount TVs, perform initial testing, and support customers during home visits. The Assistant Technician also contributes to workshop housekeeping, basic diagnostics, spare parts handling, and documentation. The role demands reliability, strong customer etiquette, hands-on ability, and basic knowledge of common electronic appliances.
Key Responsibilities
Delivery, Installation & Customer Support
- Assist in transporting electronic items to customer premises.
- Safely carry, handle, and unpack appliances during delivery.
- Support installation and setup of TVs, fridges, washing machines, ovens, microwaves, etc.
- Mount TVs on walls, assemble stands, and secure all fittings.
- Demonstrate product usage, safety guidelines, and basic troubleshooting to customers.
- Ensure excellent customer service and represent the company professionally.
Technical Assistance & Basic Diagnostics
- Conduct simple functionality tests on appliances before and after installation.
- Assist the Technician with basic wiring, cable arrangement, and connection checks.
- Identify obvious defects or installation challenges and report promptly.
- Support the Technician in preparing appliances for repair when required.
Field Support & Team Collaboration
- Accompany the Technician and Driver for home deliveries and service calls.
- Coordinate with the Driver to plan delivery routes and time schedules.
- Assist in lifting, positioning, and securing appliances during field work.
- Maintain courteous, respectful communication with customers at all times.
Workshop & Tool Management
- Maintain cleanliness and orderliness of the workshop and service area.
- Ensure tools and installation accessories are cleaned, returned, and accounted for.
- Follow basic safety procedures during installations and handling of equipment.
Spare Parts & Inventory Coordination
- Collect required parts or installation materials from Stores.
- Record parts used during installations and ensure unused items are returned.
- Report stock shortages or missing tools immediately.
Documentation & Reporting
- Maintain daily logs of installations completed and customer feedback received.
- Update job cards and service sheets as directed by the Technician or Manager.
- Report any customer issues, product concerns, or installation complications.
Qualifications
- Certificate or Diploma in Electrical/Electronic Engineering, ICT, or a related technical field (preferred).
- Prior experience assisting in appliance installations, home setups, or electronics handling is an added advantage.
- Basic understanding of household electronic items and how they operate.
- Ability to mount TVs and handle installation tools.
- Physically fit and capable of lifting heavy electronic items.
- Strong customer service etiquette and communication skills.
