This role, Assistant Property & Business Development Manager, falls under Villa Care Ltd (a subsidiary of Homes Universal). It involves a crucial dual focus: ensuring efficient day-to-day property management operations for existing portfolios and actively growing the company's property portfolio through proactive business development efforts. The successful candidate will be vital in maintaining excellent client and tenant relations while ensuring high occupancy rates and financial compliance across managed properties.
Overall Capabilities and Key Responsibilities
The Assistant Manager is expected to demonstrate robust capabilities in both property oversight and business acquisition. Key responsibilities and objectives include:
- Manage day-to-day property operations and ensure high occupancy levels are maintained.
- Cultivate strong tenant relations and efficiently resolve tenant and property-related issues quickly and professionally.
- Proactively acquire new landlords and property portfolios through networking and sales efforts.
- Conduct thorough market intelligence and maintain robust sales pipelines for new business opportunities.
- Prepare compelling business proposals and presentations for potential clients (landlords).
- Utilize CRM systems and MS Office tools efficiently for operational efficiency and reporting.
- Provide necessary support to senior managers and supervise junior staff.
Expertise Required
The candidate must possess specific expertise to succeed in this dual role:
- Proficiency in leasing, letting, sales cycle management, and coupled with a solid understanding of property law.
- Skills in market research, competitor analysis, and identifying new business opportunities.
- Knowledge of service charge administration, expenditure monitoring, and regulatory compliance.
Key Skills
The role requires a blend of technical, administrative, and interpersonal skills:
Property Management Skills:
- Lease administration.
- Tenant communication.
- Management of rent arrears.
- Coordination of maintenance and property inspections.
Business Development Skills:
- Prospecting landlords.
- Pitching services and closing deals.
- Digital marketing techniques for property services.
Administrative and Soft Skills:
- Reporting and documentation.
- Budgeting and financial oversight.
- Analytical skills.
- Excellent communication and interpersonal relations.
- Negotiation and problem-solving.
- Time management.
Qualifications and Experience
Educational Requirements:
- A Bachelor’s Degree in Real Estate, Property Management, Land Economics, Business Administration, Marketing, Facility Management, or a related field.
- A Diploma will be considered if accompanied by strong relevant experience.
- Professional certification is highly advantageous (EARB Certification, CIM/MSK, IFMA/FMP).
Professional Experience:
- 3–5 years of professional experience in property management, client/tenant relations, business development, and sales.
- Specific experience in service charge management, budget preparation, financial oversight, and landlord reporting.
- Proven experience with property inspections, maintenance coordination, and utilizing CRM/ERP systems.
Training Requirements:
The role expects knowledge gained from relevant training in areas such as:
- Customer service.
- Sales and negotiation techniques.
- Property management software utilization.
- Conflict resolution and tenant handling.
- Basic accounting and financial reporting.
- Occupational Safety and Health (OSH) awareness for property environments.
