The role of the Assistant Property & Business Development Manager for Villa Care Ltd (a subsidiary of Homes Universal) involves managing day-to-day property operations while simultaneously driving business growth by acquiring new landlord clients and property portfolios. This position requires a blend of property management expertise, business acumen, and strong relational and administrative capabilities.
Overall Capabilities and Key Responsibilities
The successful candidate will be expected to:
- Manage day-to-day property operations and ensure high occupancy rates across managed properties.
- Maintain excellent tenant relations and resolve issues quickly and effectively.
- Actively acquire new landlords and expand the property portfolios managed by the company.
- Conduct market intelligence, analyze competitors, and maintain strong sales pipelines to identify new business opportunities.
- Prepare compelling business proposals and presentations for prospective clients.
- Use CRM systems and MS Office tools efficiently for tracking and reporting.
- Support senior managers in strategic tasks and supervise junior staff members.
Professional Expertise Required
The following specific areas of expertise are necessary for this role:
- Proficiency in leasing, letting, and sales cycle management.
- Thorough understanding of relevant property law.
- Ability to conduct market research, competitor analysis, and strategically identify new business opportunities.
- Competence in service charge administration, expenditure monitoring, and ensuring compliance.
Key Skills
The role demands a comprehensive set of technical and soft skills:
1. Property Management Skills
- Lease administration.
- Effective tenant communication.
- Management of rent arrears.
- Maintenance coordination.
2. Business Development Skills
- Prospecting new landlords.
- Pitching services and closing deals.
- Digital marketing capabilities.
3. Administrative Skills
- Reporting and documentation management.
- Budgeting and financial oversight.
- Strong analytical skills.
4. Soft Skills
- Excellent communication and interpersonal relations.
- Strong negotiation skills.
- Effective problem-solving abilities.
- Time management proficiency.
Educational and Professional Requirements
Education Requirements:
- Bachelor’s Degree in Real Estate, Property Management, Land Economics, Business Administration, Marketing, Facility Management, or a related field.
- A Diploma is considered acceptable provided the candidate possesses strong relevant experience.
- Professional certification is an added advantage (e.g., EARB Certification, CIM/MSK, IFMA/FMP).
Professional Experience:
- 3–5 years of progressive experience in property management, client/tenant relations, business development, and sales.
- Specific experience in managing service charge accounts, developing budgets, providing financial oversight, and preparing landlord reports.
- Proven experience with property inspections, maintenance supervision, and utilization of CRM/ERP systems.
Training Requirements:
The role requires training proficiency in the following areas:
- Customer service.
- Sales and negotiation techniques.
- Property management software utilization.
- Conflict resolution and effective tenant handling.
- Basic accounting and financial reporting principles.
- Occupational Safety and Health (OSH) awareness for property environments.
