The Pharmacy and Poisons Board is the Drug Regulatory Authority established under the Pharmacy and Poisons Act, Chapter 244 of the Laws of Kenya. The Board regulates the Practice of Pharmacy and the Manufacture and Trade in drugs and poisons, aiming to implement regulatory measures to achieve the highest standards of safety and efficacy.
Role Overview
The Assistant Customer Care Officer/Senior is responsible for managing the board's front-line communications and providing high-quality customer service. The role focuses on switchboard operations, visitor management, and administrative support for communication systems.
Duties and Responsibilities
Receiving and channeling incoming calls to the respective destinations.
Booking outgoing calls and facilitating conversations between callers and receivers.
Carrying out routine testing of exchange lines and switchboard facilities.
Ensuring that defective equipment is repaired accordingly.
Maintaining records of telephone equipment and peripherals.
Updating the calls register by recording the necessary details of calls.
Confirming visitors’ identification documents.
Responding to customer enquiries and directing them to the respective destinations.
Maintaining a register on all complaints raised by customers / visitors.
Providing professional customer care service.
Person Specifications
For appointment to this grade, a candidate must have:
Served in the grade of Assistant Corporate Communication Officer for a minimum period of four (4) years.
A Diploma in any of the following disciplines: Mass Communications, Customer Care, Public Relations, or an equivalent qualification from a recognized institution.
Proficiency in computer applications.
Demonstrated merit and ability as reflected in work performance and results.
How to Apply
Interested and qualified candidates should apply online through the Pharmacy and Poisons Board recruitment portal at hr.pharmacyboardkenya.org. Alternatively, applications can be initiated via the MyJobMag application link.
