Assistant Branch Manager

Key Responsibilities

• Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.
• Ensure compliance with health and safety regulations, food preparation and serving standards, and maintenance requirements.
• Achieve company objectives in sales, service quality, appearance of the facility, and hygiene through effective employee training and by creating a positive, productive working environment, including organizing and supervising branch deep cleaning.
• Adhere strictly to cash handling and reconciliation procedures in accordance with restaurant policies.
• Prevent, handle, and resolve complaints regarding food quality and service efficiently.
• Train staff and review financial statements and activity reports, alongside other performance data, to measure productivity and goal achievement, and identify areas needing cost reduction or program improvement.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems.
• Administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures at the branch level.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize Branch H.O.Ds (Heads of Departments) meetings and offer leadership in seeking to develop the team for continuous improvement.
• Manage staff shifts to ensure balanced strength across all departments.
• Conduct regular performance reviews for your subordinate staff.

Qualifications

Candidates must possess a BA/BSc/HND qualification.