The Area Coordinator role involves leading the planning, execution, and oversight of all Lutheran World Federation (LWF) projects within the Dadaab Area, including Garissa County. The coordinator ensures quality and timely program delivery, manages area finances and human resources, mitigates operational and programmatic risks, and drives strategic collaboration with key stakeholders while maintaining strict accountability to affected populations.
Key Areas of Responsibility
Quality and Timely Program Delivery
- Oversight of Projects: Lead the planning and execution of all area projects, ensuring they meet technical standards and donor deadlines (UNHCR, PRM, etc.).
- Performance Monitoring: Establish Key Performance Indicators (KPIs) for project teams to track progress and identify implementation bottlenecks early.
- Reporting: Ensure the submission of high-quality, data-driven internal and donor reports on a weekly, monthly, and quarterly basis.
Financial and Human Resource Management
- Financial Oversight: Manage and monitor the Dadaab Area budget, ensuring cost-effective operations, strict compliance, and value for money.
- Team Building: Act as a mentor, fostering a culture of professional growth, accountability, and psychological safety for a diverse workforce.
- Talent Management: Oversee the performance management cycle and resolve internal operational or personnel challenges promptly.
Risk Management & Business Continuity
- Risk Mitigation: Lead the ongoing assessment of operational, programmatic, and reputational risks; maintain a comprehensive Area Risk Register.
- Safety & Security: Ensure complete adherence to safety and security policies and protocols for all personnel, assets, and facilities.
- Emergency Preparedness: In consultation with the office in Nairobi, develop and test business continuity plans to ensure minimal disruption to critical services during crises.
- Integrity: Implement appropriate internal control systems to prevent fraud, waste, or abuse of resources.
Networking, Collaboration, and Accountability to Affected Populations
- Strategic Networking: Serve as the primary point of contact for stakeholders, including UNHCR, the County Government of Garissa, and local leaders in Garissa County.
- Collaboration: Represent LWF in inter-agency forums organized by UNHCR and GOK to ensure complementarity and avoid duplication of services.
Accountability to Affected Populations (AAP) and Community Response Mechanism
- Inclusive Participation: Lead the design and implementation of programs that ensure the meaningful participation of refugees and host communities—including women, youth, and persons with disabilities—throughout the entire Project Cycle Management (PCM).
- Community Response Mechanisms (CRM): Ensure the maintenance of safe, confidential, and accessible CRM channels (such as help desks, suggestion boxes, and toll-free hotlines) across all operational sites in Dadaab and Fafi.
- Closing the Feedback Loop: Enforce a strict, timely response protocol, ensuring that all community feedback and complaints are acknowledged and resolved/responded to in a timely manner, as per LWF global standards.
- PSEA & Safeguarding: Champion a culture of zero tolerance for Sexual Exploitation, Abuse, and Harassment (SEAH). Ensure all community members are aware of their rights and that staff are regularly trained on LWF’s Code of Conduct and Safeguarding policies.
- Information Sharing: Ensure "transparency and communication" by providing clear, timely information to affected populations regarding project goals, selection criteria, and available services in ways they clearly understand.
Candidate Profile
Qualifications & Experience:
- Education: Minimum Bachelor’s degree in Education, Business Administration, Management, or a related field.
- Experience: 5–10 years of progressive leadership and team management experience, preferably in a complex humanitarian setting.
- Technical: Proficiency in MS Office Suite and experience with financial management software/ERP systems.
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