About the Role
Standard Bank Group is seeking an Application Support Analyst, Payments to lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms.
Key Responsibilities
- Lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms.
- Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets.
- Manage system upgrades, integrations, and product implementations whilst collaborating with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services.
- Provide technical leadership and coaching to junior specialists and application support teams, guiding them in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement.
Qualifications & Requirements
- First Degree in Information Technology, Computer Science, Engineering, or related technical field.
- Minimum of 5–7 years of experience supporting card issuing and/or acquiring systems in a banking or payment services environment.
- Demonstrated experience with card management systems, payment switches, or payment processing platforms.
- Strong understanding of card payment processing and transaction flows.
- Proficiency with SQL databases and the ability to write queries for troubleshooting and reporting.
- Knowledge of Windows and/or Linux server environments.
- Familiarity with APIs, web services, and system integration technologies.
- Preferred Certifications: ITIL, PCI DSS, ISO 27001, or payment industry certifications (VISA and Mastercard).
- CISSP and CISM are an added advantage.
Competencies
Behavioural Competencies:
- Developing Expertise
- Generating Ideas
- Managing Tasks
- Producing Output
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Card issuing and acquiring platforms
- Payment switches and transaction routing
- EMV chip card technology
- ISO 8583 messaging standards
- PCI DSS compliance
- ATM and POS transaction processing
- Card personalization processes
- Fraud monitoring and transaction analysis
- SQL Server, Oracle, or PostgreSQL databases
- REST/SOAP APIs
- HSM Administration
- Cryptographic Key Management
How to Apply
Interested and qualified candidates can apply online through Standard Bank Group on jobs.smartrecruiters.com.
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