Accounts Receivable Assistant – Collections Support

Role Description

We are seeking a disciplined and results-oriented Accounts Receivable Assistant – Collections Support to join our finance team on a full-time, on-site basis in Nairobi County, Kenya. The successful candidate will support the accounts receivable function by following up with customers on outstanding payments, sharing statements, tracking promise-to-pay commitments, updating receivables reports, assisting with reconciliations, and escalating overdue accounts for action. This role is ideal for someone who is confident on the phone, organized, detail-oriented, professional with customers, and able to follow through consistently.

Key Responsibilities

• Follow up with customers on outstanding invoices and payment commitments.
• Share statements, invoice copies, and payment reminders with clients.
• Track promise-to-pay dates and update receivables records daily.
• Support reconciliation of customer accounts.
• Identify payment delays, disputes, missing documents, and service-related issues affecting collections.
• Escalate overdue or problematic accounts to the relevant team members.
• Support preparation of receivables reports and debtors schedules.
• Maintain accurate customer payment follow-up records.

Qualifications and Requirements

• Diploma or degree in Accounting, Finance, Business, or a related field.
• CPA qualification or ongoing CPA studies (added advantage).
• Experience in accounts receivable, credit control, debt collection, billing, or customer account follow-up.
• Good understanding of invoicing, statements, and payment follow-up processes.
• Strong attention to detail and ability to meet deadlines.
• Good written and verbal communication skills.
• Confidence in making customer follow-up calls.
• Proficiency in accounting or billing software (added advantage).
• Prior experience in waste management, facilities services, logistics, or a related service industry (added advantage).

How to Apply

Interested candidates should send their application letter and updated CV to: hr@flashservices.co.ke. Please use the subject line: Accounts Receivable Assistant – Collections Support.